[Resume] - mjbjer333.com

Currently, I am employed as an administrative assistant.

Responsibilities include:

Using Excel, Access, and Word (merges) to automate common office tasks
Automating processes by building and maintaining several databases for parent calls, employees, tracking forms, and volunteers, using forms which supported long-term usability for myself and other secretaries within the office, and outputting information to appropriate and well-formatted reports
Providing customer service for parent concerns
Researching parent complaints
Providing support for building principals and several departments
Scheduling meetings
Preparing and proofing agendas
Developing electronic forms to streamline a process

Responsibilities include:

Using Excel, Access, and Word (merges) to automate common office tasks
Automating processes by building and maintaining several databases for calendars, directories, scholarship recipients, contacts, and financial contributions using forms which supported long-term usability for myself and other secretaries within the office, and outputting information to appropriate and well-formatted reports
Researching new technologies to streamline communication of important material to the board (Knowledge Tree, Board Book, and others) and lower office costs
Performing receptionist and clerical duties for both the Board of Education, the Lansing Educational Advancement Foundation, and as a backup for the Superintendent' s office
Providing customer service
Scheduling meetings
Preparing and proofing agendas
Serving the Board of Education's office needs

Responsibilities included:

Supervising approximately 30 full-time and part-time staff along with about 100 temporary workers
Scheduling and evaluating performance of employees
Overseeing academic phone lines/e-mail/letters for 30,000 students regarding discipline, learning disabilities, academic questions, accreditation questions, and home school statutes
Analyzing customer complaints to develop better parent/student manuals and office procedures
Writing and editing manuals and daily lessons for customers
Developing and executing a training program for workers
Organizing annual graduation ceremony for approximately 200 graduates and over 1,000 guests
Using various computer programs (Word, Excel, File Maker Pro, Outlook Express, and Optix) to report and record both personnel information and customer complaints

Employed by A Beka Book Publications answering telephone calls, processing orders, researching customer complaints, and adjusting customer accounts
Employed by Pensacola Christian College as a receptionist in the residence halls answering telephones, greeting and directing visitors, and monitoring persons entering the buildings

Pensacola Christian College, Pensacola, FL - Graduated 1994